ADULTS ONLY — 18+ or the higher minimum required by the operator/license jurisdiction. If gambling is causing you harm, please seek help immediately. Pakistan's Prevention of Gambling Act, 1977 may restrict access.
Player Safety First

Responsible Gambling – Play Smart, Play Safe with p399

Gambling on p399 should always be an enjoyable form of entertainment — never a financial lifeline or a way to recover losses. This page outlines the tools, limits and support resources available to every registered player, and explains how to use them. Please read it carefully.

18+ Adults only — or the higher minimum required
by the operator or license jurisdiction. No exceptions.
Understanding the Issue

What Responsible Gambling Actually Means

Responsible gambling is the practice of keeping your betting and casino activity within limits that are comfortable, affordable and genuinely recreational. For the vast majority of players — whether you are watching PSL cricket from Lahore or following a UFC card from Karachi — gambling remains exactly that: entertainment. The problem arises when the balance tips, and gambling starts to feel compulsive, stressful or financially disruptive.

p399 takes this seriously. We are not interested in retaining players whose gambling has stopped being enjoyable. The tools on this page are designed to be used, and our support team is trained to handle responsible gambling conversations sensitively and without judgment.

Note: Pakistan's Prevention of Gambling Act, 1977 restricts gambling activities. p399 does not claim authorisation from the Government of Pakistan, PTA or the State Bank of Pakistan. Users in Pakistan must independently verify the legality of online gambling in their province before registering. This page does not constitute legal advice.

Remember: Gambling should be budgeted from disposable income only — money you can afford to lose entirely without affecting your household, family or essential expenses. If a loss would genuinely hurt your finances in Rawalpindi, Multan or anywhere else, it is too large a bet.
p399 responsible gambling
Self-Assessment

Is Your Gambling Under Control?

Honest self-reflection is the first step. Read through the statements below. If you find yourself agreeing with several of them, it may be time to use our responsible gambling tools — or speak to someone.

self assessment tool

Read each statement honestly

I have spent more money gambling than I originally planned to on multiple occasions.

I have placed bets to try to recover money I had already lost — sometimes called "chasing losses".

I have borrowed money from family, friends or informal lenders to fund gambling activity.

I feel restless, irritable or anxious when I am unable to gamble for a period of time.

Gambling has caused arguments with family members or affected my relationships in Karachi, Islamabad, Faisalabad or elsewhere.

I have hidden the extent of my gambling from people close to me.

I have thought about gambling as a way to solve a financial problem or generate income.

I have tried to cut down or stop gambling but found it difficult or impossible to do so.

If you agreed with one or more of these statements, we encourage you to use the responsible gambling tools below — particularly deposit limits and self-exclusion — or to speak with a qualified support organisation. Early action is far more effective than waiting until the problem becomes severe.
Available Tools

Responsible Gambling Tools on p399

These tools are built into every p399 account dashboard. They are free to use, take effect promptly, and cannot be removed or increased instantly — cooling-off periods apply to protect you from impulsive decisions.

Deposit Limits
Control How Much You Load

Set a maximum amount you can deposit into your p399 account per day, per week or per month. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately; increases require a cooling-off period before taking effect.

How to set it: Log in → Account Dashboard → Responsible Gambling → Deposit Limits → Choose amount and period → Confirm.

Loss Limits
Cap Your Net Losses

A loss limit caps the net amount you can lose from your real-money balance within a defined period. If you hit your limit, betting and casino play pauses until the period resets. This is one of the most direct ways to prevent gambling beyond your means.

Available periods: Daily / Weekly / Monthly

Session Time Limits
Set a Hard Stop on Play Time

Session time limits restrict how long you can remain logged in and actively playing within a single session. When the limit expires, you are automatically logged out. This helps prevent the "time distortion" effect common in extended casino sessions.

How to set it: Account Dashboard → Responsible Gambling → Session Limits.

Reality Checks
Timed On-Screen Reminders

Reality check notifications appear on your screen at intervals you select — for example, every 30 or 60 minutes — showing how long you have been playing and how much you have won or lost in the session. They are a gentle but factual prompt to take a break.

Take a Break / Cool-Off
Temporary Account Pause

If you want to step away from gambling without committing to full self-exclusion, a temporary cool-off period (ranging from 24 hours to 6 weeks) suspends your ability to deposit or play. Your account and balance remain intact, ready when the period ends.

Self-Exclusion
Close Your Account Entirely

Self-exclusion permanently or temporarily closes your p399 account. During an exclusion period, you cannot deposit, play or receive promotional communications. Minimum exclusion periods apply. Re-opening an excluded account requires a mandatory cool-off and identity review.

See the dedicated Self-Exclusion section below for full details.

Limit Periods

How Limits Are Structured

Every financial and time limit on p399 is available in three periods. Mix and match them to suit your situation — you do not have to set all three at once.

📅
Daily Limit

Resets at midnight. Best for players who want tight control over each individual day's spend or play time.

Deposit Loss Session
📆
Weekly Limit

Resets on Monday. Good for players who are comfortable budgeting across a full week of cricket, PSL or casino activity.

Deposit Loss Session
🗓️
Monthly Limit

Resets on the first of each month. Suitable for setting a total entertainment budget in PKR across all gambling activity.

Deposit Loss Session
🔒
Cooling-Off Rule

Reducing a limit takes effect immediately. Increasing a limit or removing one requires a waiting period — typically 24–72 hours — to protect against impulsive decisions.

Always Applied
Important: Limits apply to your real-money balance only. Bonus balances may be governed by separate promotional terms. If you are unsure which balance type your limit applies to, contact the p399 Help Centre or Live Chat for clarification before proceeding.
Most Serious Tool

Self-Exclusion – When You Need a Full Stop

Self-exclusion is the strongest responsible gambling tool available on p399. It closes your account for a defined period — or permanently — and prevents you from registering a new account during that time. It is the right choice if you feel that gambling has become a problem and you need a firm, enforced break.

Self-exclusion is voluntary and you can initiate it at any time from your account dashboard or by contacting our support team directly. Once activated, it takes effect within a short processing period. Marketing communications will be suppressed immediately.

Self-exclusion is serious and cannot be reversed instantly. A mandatory cooling-off period applies before any re-opening request is processed. This is deliberate — it prevents you from undoing the exclusion in a moment of impulse. Please use this tool when you genuinely need it.
self exclusion p399

How to Self-Exclude on p399 — Step by Step

1
Log In to Your Account

Access the p399 Platform and navigate to your account profile area. All responsible gambling tools are available without needing to contact support first, though support can also initiate exclusion on your behalf if you prefer.

2
Open the Responsible Gambling Section

In your account dashboard, locate the "Responsible Gambling" tab. This is where all limit settings and exclusion tools are housed. It is displayed prominently — not buried in settings.

3
Select Self-Exclusion and Choose Your Period

Choose between a temporary exclusion (minimum period applies — typically 6 months) or a permanent exclusion with no automatic end date. There is no "short" self-exclusion — the minimum period is designed to be meaningful.

4
Confirm Your Decision

You will be asked to confirm your choice. Once confirmed, the exclusion is processed and your account is locked for deposits and gameplay. Any pending withdrawals of real-money funds will be processed to your verified payment details.

5
Receive Confirmation

A confirmation email is sent to your registered address. Marketing emails and promotional communications are suppressed. If you continue to receive marketing after exclusion, contact support immediately via the Help Centre or by emailing [email protected] (plain text — not a link).

6
After the Exclusion Period — Re-Opening (Temporary Exclusions Only)

If your exclusion was temporary and the period has elapsed, a mandatory additional cooling-off and identity review applies before the account can be reactivated. Reinstatement is not automatic — you must contact support and confirm your decision in a non-pressured setting.

age verification p399
Age Verification

Strictly Adults Only — 18+ or Higher

p399 enforces a strict adults-only policy. Access is limited to individuals who are at least 18 years of age — or the higher minimum required by the operator or the licensing jurisdiction. Age verification is conducted during the KYC process, and accounts where the age requirement cannot be confirmed will be closed without exception.

If you share a device with younger family members — which is common across households in Peshawar, Lahore, Multan and other cities — we strongly recommend using your device's built-in parental controls and ensuring your p399 login credentials are never accessible to minors.

  • Never share your username or password with children or teenagers
  • Use device PIN locks or biometric security to prevent unauthorised access
  • Enable browser-level parental filters if younger users share the device
  • Log out of your p399 account fully after every session
  • Report suspected underage access immediately to our support team
Underage gambling is illegal in the majority of jurisdictions. Any account found to be operated by someone under the minimum age will be immediately closed and any funds forfeited in accordance with our Terms & Conditions.
Getting Help

Support Resources for Problem Gambling

If gambling has become a problem for you or someone you know, reaching out is the right move. The following channels are available to p399 users. Support resource availability varies by jurisdiction — details below are provided for general guidance only.

p399 Responsible Gambling Support

Contact the p399 support team directly via Live Chat or Help Centre within your account dashboard. Ask for the Responsible Gambling team. Available in English; Urdu assistance may be available during select hours. Email (plain text): [email protected]

Gamblers Anonymous

Gamblers Anonymous (GA) is an international peer support fellowship for people with gambling problems. GA operates a 12-step programme and group meetings. Availability of in-person or online meetings accessible from Pakistan should be verified independently. Mention-only; no affiliation.

GamCare (International Helpline)

GamCare is a leading provider of free information, advice, support and counselling for the prevention and treatment of problem gambling. Their international resources include online chat and self-help tools. Availability in Pakistan may vary. Mention-only; no affiliation.

Mental Health Professionals (Pakistan)

Problem gambling is a recognised behavioural health condition. Mental health professionals in major Pakistani cities — Karachi, Lahore, Islamabad, Rawalpindi — can provide confidential counselling. Speak to your GP or contact a registered therapist. p399 cannot make specific referrals.

Disclaimer on Support Resources: The organisations listed above are mentioned for general awareness only. p399 has no affiliation, partnership or endorsement relationship with any of them. Availability of services within Pakistan may be limited or subject to change. Users should independently verify current contact details and service availability before relying on any listed resource.

Signs of Problem Gambling

  • Spending more than you can afford to lose
  • Chasing losses by placing larger or more frequent bets
  • Gambling to escape stress, anxiety or emotional difficulties
  • Lying to family or friends about gambling activity or losses
  • Neglecting work, family or social responsibilities to gamble
  • Feeling a need to gamble with increasing amounts to get the same thrill
  • Experiencing withdrawal-like symptoms when not gambling
  • Failed repeated attempts to reduce or stop gambling

Tips for Keeping Gambling in Check

  • Set a strict PKR budget before you start — and stop when it is gone
  • Never bet with money earmarked for rent, bills or food
  • Treat gambling winnings as a bonus, not income you can rely on
  • Take regular breaks — step away from the screen at least once an hour
  • Keep track of time: use session timers if you lose track easily
  • Never gamble under the influence of alcohol, medication or stress
  • Talk to someone you trust if gambling feels out of control
  • Use p399's limit and cool-off tools proactively — not reactively

Your Wellbeing Comes First at p399

If you have questions about responsible gambling tools, want to set limits, or need to speak with our support team, we are here. You can also visit our FAQ for quick answers.

Back to Homepage Read Our FAQ